Privacy Policy



Privacy notice

www.mypilatespartner.com is provided by Caroline Chambers, trading as My Pilates

Partner. In doing so, we may be in a position to receive and process personal

information relating to you. As the controller of this information, we are providing this Privacy Notice

(Notice) to explain our approach to personal information. This Notice forms part of our Terms and

Conditions, which governs the use of this Website.

We intend only to process personal information fairly and transparently as required by data protection

law including the General Data Protection Regulation (GDPR) Directive (EU) 2016/680 and

supplemented by the Data Protection Acts 1988 to 2018. In particular, before obtaining information

from you we intend to alert you to this Notice, let you know how we intend to process the information

and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we

will only process the information if you consent to that processing. The GDPR also defines certain

special categories of personal information that s considered more sensitive. These categories require

a higher level of protection, as explained below.

Of course, you may browse parts of this Website without providing any information about yourself and

without accepting cookies. In that case, it is unlikely we will possess and process any information

relating to you.

We will start this Notice by setting out the conditions we must satisfy before processing your data.

However, you may wish to skip to clause 4 , which summarises what we intend to collect. The Notice

also explains some of the security measures we take to protect your personal information, and tells

you certain things we will or won’t do. You should read this Notice in conjunction with the Terms and


Sometimes, when you take a new service or product from us, or discuss taking a new service or

product but decide against, we might wish to provide you with further information about similar

services or products by email or other written electronic communication. In that situation, we will

always give you the opportunity to refuse to receive that further information and if you change your

mind please let us know. We will endeavour to remind you of your right to opt-out on each occasion

that we provide such information.

  1. Identity and contact details

1.1 Place of business: 2 Grantham Street, Dublin 8,

1.2 hello@mypilatespartner.com

  1. When we are allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions have been


2.1 You have clearly told us that you are content for us to collect that information for the certain

purpose or purposes that we will have specified.

2.2 The processing is necessary for the performance a contract that we have with you.

2.3 The processing is necessary so that we can comply with the law.

2.4 The processing is necessary to protect someone s life.

2.5 The processing is necessary for performance of a task that s in the public interest.

2.6 The processing is necessary for our or another s legitimate interest – but in this case, we

will balance those interests against your interests.

  1. How to consent


3.1 At the point of collecting the information, we will endeavour to explain how we intend to use

the information and which of these purposes apply. If we rely on consent, we will provide

you with the opportunity to tell us that you are happy to provide the information.

3.2 If at any point in time you change your mind and decide that you do not consent, please let

us know and we will endeavour to stop processing your information in the specified

manner, or we will delete your data if there is no continuing reason for possessing it.

3.3 If you do not consent to a particular bit of processing, we will endeavour to ensure that the

Website and our service continue to operate without the need for that information.

  1. Information we expect to collect from you

4.1 We envisage asking for the following types of information from you:




Purpose and related details Justification

Name  We ask for this to Identify the person  It s necessary for the

performance of a contract with



e-mail address  We ask for this to communication/process


subscription/process order


 It s necessary for the performance of a contract with you


password  We ask for this to give access to the site for members


 It s necessary for the performance of a contract with you


credit/debit card numbers


 We ask for this to to process payment  It s necessary for the

performance of a contract with you






 We ask for this to To process payment  It s necessary for the

performance of a contract with



Postal address  We ask for this to To mail goods purchased on site


 It s necessary for the performance of a contract with you


4.2 We may collect personal information about you from a number of sources, including the


4.2.1 From you when you agree to take a service or product from us, in which case

this may include your contact details, date of birth, how you will pay for the

product or service and your bank details.

4.2.2 From you when you contact us with an enquiry or in response to a

communication from us, in which case, this may tell us something about how you

use our services.

4.2.3 From documents that are available to the public, such as the electoral register.

4.2.4 From third parties to whom you have provided information with your consent to

pass it on to other organisations or persons – when we receive such information

we will let you know as soon as is reasonably practicable.


4.3 If you refuse to provide information requested, then if that information is necessary for a

service we provide to you we may need to stop providing that service.

4.4 At the time of collecting information, by whichever method is used, we will endeavour to

alert you and inform you about our purposes and legal basis for processing that

information, as well as whether we intend to share the information with anyone else or send


it outside of the European Economic Area. If at any point you think we ve invited you to

provide information without explaining why, feel free to object and ask for our reasons.

  1. Using your personal information

5.1 Data protection, privacy and security are important to us, and we shall only use your

personal information for specified purposes and shall not keep such personal information

longer than is necessary to fulfil these purposes. The following are examples of such

purposes. We have also indicated below which GDPR justification applies, however it will

depend on the circumstances of each case. At the time of collecting we will provide further

information, and you may always ask for further information from us.

5.1.1 To help us to identify you when you contact us. This will normally be necessary

for the performance our contract.

5.1.2 To help us to identify accounts, services and/or products which you could have

from us or selected partners from time to time. We may do this by automatic

means using a scoring system, which uses the personal information you ve

provided and/or any information we hold about you and personal information

from third party agencies (including credit reference agencies). We will only use

your information for this purpose if you agree to it.

5.1.3 To help us to administer and to contact you about improved administration of any

accounts, services and products we have provided before, do provide now or will

or may provide in the future. This will often be necessary, but sometimes the

improvements will not be necessary in which case we will ask whether you


5.1.4 To allow us to carry out marketing analysis and customer profiling (including with

transactional information), conduct research, including creating statistical and

testing information. This will sometimes require that you consent, but will

sometimes be exempt as market research.

5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain

circumstances when we consider it necessary or the law requires it.

5.1.6 To allow us to contact you by written electronic means (such as email, text or

multimedia messages) about products and services offered by us where: these products are similar to those you have already purchased from us, you were given the opportunity to opt out of being contacted by us at

the time your personal information was originally collected by us and

at the time of our subsequent communications with you, and you have not opted out of us contacting you.

5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text

or multimedia messages) about products and services offered by us and

selected partners where you have expressly consented to us doing so.

5.1.8 To keep you up to date with our member benefit scheme under which, as part of

your membership benefits, we will give you membership information and details

of discounts and offers we negotiate from time to time on behalf of our members.

We will only do this if you have told us that you would like this benefit.

5.1.9 We may monitor and record communications with you (including phone

conversations and emails) for quality assurance and compliance. Before doing that, we will always tell you of our intentions and of the

specific purpose in making the recording. Sometimes such

recordings will be necessary to comply with the law. Alternatively,

sometimes the recording will be necessary for our legitimate

interest, but in that case we will only record the call if our interest

outweighs yours. This will depend on all the circumstances, in


particular the importance of the information and whether we can

obtain the information another way that s less intrusive. If we think the recording would be useful for us but that it is not

necessary we will ask whether you consent to the recording, and will

provide an option for you to tell us that you consent. In those

situations, if you don t consent, the call will either automatically end

or will not be recorded.


5.1.10 When it is required by law, we will check your details with fraud prevention

agencies. If you provide false or inaccurate information and we suspect fraud, we

intend to record this.


5.2 We will not disclose your personal information to any third party except in accordance with

this Notice, and in particular in these circumstances:

5.2.1 They will be processing the data on our behalf as a data processor (where we

will be the data controller). In that situation, we will always have a contract with

the data processor as set out in the GDPR. This contract provides significant

restrictions as to how the data processor operates so that you can be confident

your data is protected to the same degree as provided in this Notice.

5.2.2 Sometimes it might be necessary to share data with another data controller.

Before doing that we will always tell you. Note that if we receive information

about you from a third party, then as soon as reasonably practicable afterwards

we will let you know; that s required by the GDPR.

5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your

information to a third party. If that s the case, we will always ask whether you

agree before sending.


5.3 Where you give us personal information on behalf of someone else, you confirm that you

have provided them with the information set out in this Notice and that they have not

objected to such use of their personal information.

5.4 In connection with any transaction which we enter into with you:

5.4.1 If you provide false or inaccurate information to us and we suspect fraud, we will

record this and may share it with other people and organisations. We, and other

credit and insurance organisations, may also use technology to detect and

prevent fraud.

5.4.2 We may need to transmit the payment and delivery information provided by you

during the order process for the purpose of obtaining authorisation from your

bank or from PayPal.


5.5 We may allow other people and organisations to use personal information we hold about

you in the following circumstances:

5.5.1 If we, or substantially all of our assets, are acquired or are in the process of

being acquired by a third party, in which case personal information held by us,

about our customers, will be one of the transferred assets.

5.5.2 If we have been legitimately asked to provide information for legal or regulatory

purposes or as part of legal proceedings or prospective legal proceedings.

5.5.3 We may employ companies and individuals to perform functions on our behalf

and we may disclose your personal information to these parties for the purposes

set out above, for example, for fulfilling orders, delivering packages, sending

postal mail and email, removing repetitive information from customer lists,

analysing data, providing marketing assistance, providing search results and

links (including paid listings and links) and providing customer service. Those

parties will be bound by strict contractual provisions with us and will only have

access to personal information needed to perform their functions, and they may

not use it for any other purpose. Further, they must process the personal

information in accordance with this Notice and as permitted by the GDPR. From

time to time, these other people and organisations to whom we may pass your


personal information may be outside the European Economic Area. We will take

all steps reasonably necessary to ensure that your personal information is

treated securely and in accordance with this Notice and the GDPR.


  1. Protecting information

6.1 We have strict security measures to protect personal information.

6.2 We work to protect the security of your information during transmission by using Secure

Sockets Layer (SSL) software to encrypt information you input.

6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of

course, we transmit the entire credit card number to the appropriate credit card company

during order processing.

6.4 We maintain physical, electronic and procedural safeguards in connection with the

collection, storage and disclosure of personally identifiable customer information. Our

security procedures mean that we may occasionally request proof of identity before we

disclose personal information to you.

6.5 It is important for you to protect against unauthorised access to your password and to your

computer. Be sure to sign off when you finish using a shared computer.

  1. The internet

7.1 If you communicate with us using the internet, we may occasionally email you about our

services and products. When you first give us personal information through the Website,

we will normally give you the opportunity to say whether you would prefer that we don't

contact you by email. You can also always send us an email (at the address set out below)

at any time if you change your mind.

7.2 Please remember that communications over the internet, such as emails and webmails

(messages sent through a website), are not secure unless they have been encrypted. Your

communications may go through a number of countries before they are delivered – this is

the nature of the internet. We cannot accept responsibility for any unauthorised access or

loss of personal information that is beyond our control.

7.3 The Website may include third-party advertising and links to third-party websites. We do

not provide any personally identifiable customer personal information to these third-party

advertisers or third-party websites unless you ve consented in accordance with this privacy


7.4 We exclude all liability for loss that you may incur when interacting with this third-party

advertising or using these third-party websites unless you ve consented in accordance with

this privacy notice.

  1. Further information

8.1 If you would like any more information or you have any comments about this Notice, please

either write to us at Data Protection Manager, Caroline Chambers, trading as My Pilates

Partner, Address of business lines rule, or email us at hello@mypilatespartner.com.

8.2 Please note that we may have to amend this Notice on occasion, for example if we change

the cookies that we use. If we do that, we will publish the amended version on the Website.

In that situation we will endeavour to alert you to the change, but it is also your

responsibility to check regularly to determine whether this Notice has changed.

8.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us

at hello@mypilatespartner.com. This Notice applies to personal information we hold about

individuals. It does not apply to information we hold about companies and other


8.4 If you would like access to the personal information that we hold about you, you can do this

by emailing us at hello@mypilatespartner.com or writing to us at the address noted above.

There may be a nominal charge of up to €6.35 to cover administrative costs. You can also

ask us to send the personal information we hold about you to another controller.


8.5 We aim to keep the personal information we hold about you accurate and up to date. If you

tell us that we are holding any inaccurate or incomplete personal information about you, we

will promptly amend, complete or delete it accordingly. Please email us at

hello@mypilatespartner.com or write to us at the address above to update your personal

information. You have the right to complain to the Data Protection Commissioner if we don t

do this.

8.6 You can ask us to delete the personal information that we hold about you if we relied on

your consent in holding that information or if it is no longer necessary. You can also restrict

or object to our processing of your personal information in certain circumstances. You can

do this by emailing us at hello@mypilatespartner.com or writing to us at the address noted


8.7 We will tell you if there is a breach, or a likely breach, of your data protection rights.


;Just-in-time ; notices


Privacy notice about necessary information


We have asked for personal information from you. This information is necessary for one of the

reasons specified in the General Data Protection Regulation.

For more information, please read our full privacy notice at www.mypilatespartner.com/privacy

If you have any concerns, please contact us using the details provided in our privacy notice.