PRIVACY POLICY
Privacy notice
www.mypilatespartner.com is provided by Caroline Chambers, trading as My Pilates
Partner. In doing so, we may be in a position to receive and process personal
information relating to you. As the controller of this information, we are providing this Privacy Notice
(Notice) to explain our approach to personal information. This Notice forms part of our Terms and
Conditions, which governs the use of this Website.
We intend only to process personal information fairly and transparently as required by data protection
law including the General Data Protection Regulation (GDPR) Directive (EU) 2016/680 and
supplemented by the Data Protection Acts 1988 to 2018. In particular, before obtaining information
from you we intend to alert you to this Notice, let you know how we intend to process the information
and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we
will only process the information if you consent to that processing. The GDPR also defines certain
special categories of personal information that s considered more sensitive. These categories require
a higher level of protection, as explained below.
Of course, you may browse parts of this Website without providing any information about yourself and
without accepting cookies. In that case, it is unlikely we will possess and process any information
relating to you.
We will start this Notice by setting out the conditions we must satisfy before processing your data.
However, you may wish to skip to clause 4 , which summarises what we intend to collect. The Notice
also explains some of the security measures we take to protect your personal information, and tells
you certain things we will or won’t do. You should read this Notice in conjunction with the Terms and
Conditions.
Sometimes, when you take a new service or product from us, or discuss taking a new service or
product but decide against, we might wish to provide you with further information about similar
services or products by email or other written electronic communication. In that situation, we will
always give you the opportunity to refuse to receive that further information and if you change your
mind please let us know. We will endeavour to remind you of your right to opt-out on each occasion
that we provide such information.
- Identity and contact details
1.1 Place of business: 2 Grantham Street, Dublin 8,
1.2 hello@mypilatespartner.com
- When we are allowed to collect information from you
We will only collect personal information relating to you if one of the following conditions have been
satisfied:
2.1 You have clearly told us that you are content for us to collect that information for the certain
purpose or purposes that we will have specified.
2.2 The processing is necessary for the performance a contract that we have with you.
2.3 The processing is necessary so that we can comply with the law.
2.4 The processing is necessary to protect someone s life.
2.5 The processing is necessary for performance of a task that s in the public interest.
2.6 The processing is necessary for our or another s legitimate interest – but in this case, we
will balance those interests against your interests.
- How to consent
3.1 At the point of collecting the information, we will endeavour to explain how we intend to use
the information and which of these purposes apply. If we rely on consent, we will provide
you with the opportunity to tell us that you are happy to provide the information.
3.2 If at any point in time you change your mind and decide that you do not consent, please let
us know and we will endeavour to stop processing your information in the specified
manner, or we will delete your data if there is no continuing reason for possessing it.
3.3 If you do not consent to a particular bit of processing, we will endeavour to ensure that the
Website and our service continue to operate without the need for that information.
- Information we expect to collect from you
4.1 We envisage asking for the following types of information from you:
Information
type
Purpose and related details Justification
Name We ask for this to Identify the person It s necessary for the
performance of a contract with
you
e-mail address We ask for this to communication/process
subscription/process order
It s necessary for the performance of a contract with you
password We ask for this to give access to the site for members
It s necessary for the performance of a contract with you
credit/debit card numbers
We ask for this to to process payment It s necessary for the
performance of a contract with you
Paypal/stripe
account
numbers
We ask for this to To process payment It s necessary for the
performance of a contract with
you
Postal address We ask for this to To mail goods purchased on site
It s necessary for the performance of a contract with you
4.2 We may collect personal information about you from a number of sources, including the
following:
4.2.1 From you when you agree to take a service or product from us, in which case
this may include your contact details, date of birth, how you will pay for the
product or service and your bank details.
4.2.2 From you when you contact us with an enquiry or in response to a
communication from us, in which case, this may tell us something about how you
use our services.
4.2.3 From documents that are available to the public, such as the electoral register.
4.2.4 From third parties to whom you have provided information with your consent to
pass it on to other organisations or persons – when we receive such information
we will let you know as soon as is reasonably practicable.
4.3 If you refuse to provide information requested, then if that information is necessary for a
service we provide to you we may need to stop providing that service.
4.4 At the time of collecting information, by whichever method is used, we will endeavour to
alert you and inform you about our purposes and legal basis for processing that
information, as well as whether we intend to share the information with anyone else or send
it outside of the European Economic Area. If at any point you think we ve invited you to
provide information without explaining why, feel free to object and ask for our reasons.
- Using your personal information
5.1 Data protection, privacy and security are important to us, and we shall only use your
personal information for specified purposes and shall not keep such personal information
longer than is necessary to fulfil these purposes. The following are examples of such
purposes. We have also indicated below which GDPR justification applies, however it will
depend on the circumstances of each case. At the time of collecting we will provide further
information, and you may always ask for further information from us.
5.1.1 To help us to identify you when you contact us. This will normally be necessary
for the performance our contract.
5.1.2 To help us to identify accounts, services and/or products which you could have
from us or selected partners from time to time. We may do this by automatic
means using a scoring system, which uses the personal information you ve
provided and/or any information we hold about you and personal information
from third party agencies (including credit reference agencies). We will only use
your information for this purpose if you agree to it.
5.1.3 To help us to administer and to contact you about improved administration of any
accounts, services and products we have provided before, do provide now or will
or may provide in the future. This will often be necessary, but sometimes the
improvements will not be necessary in which case we will ask whether you
agree.
5.1.4 To allow us to carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating statistical and
testing information. This will sometimes require that you consent, but will
sometimes be exempt as market research.
5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain
circumstances when we consider it necessary or the law requires it.
5.1.6 To allow us to contact you by written electronic means (such as email, text or
multimedia messages) about products and services offered by us where:
5.1.6.1 these products are similar to those you have already purchased from us,
5.1.6.2 you were given the opportunity to opt out of being contacted by us at
the time your personal information was originally collected by us and
at the time of our subsequent communications with you, and
5.1.6.3 you have not opted out of us contacting you.
5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text
or multimedia messages) about products and services offered by us and
selected partners where you have expressly consented to us doing so.
5.1.8 To keep you up to date with our member benefit scheme under which, as part of
your membership benefits, we will give you membership information and details
of discounts and offers we negotiate from time to time on behalf of our members.
We will only do this if you have told us that you would like this benefit.
5.1.9 We may monitor and record communications with you (including phone
conversations and emails) for quality assurance and compliance.
5.1.9.1 Before doing that, we will always tell you of our intentions and of the
specific purpose in making the recording. Sometimes such
recordings will be necessary to comply with the law. Alternatively,
sometimes the recording will be necessary for our legitimate
interest, but in that case we will only record the call if our interest
outweighs yours. This will depend on all the circumstances, in
particular the importance of the information and whether we can
obtain the information another way that s less intrusive.
5.1.9.2 If we think the recording would be useful for us but that it is not
necessary we will ask whether you consent to the recording, and will
provide an option for you to tell us that you consent. In those
situations, if you don t consent, the call will either automatically end
or will not be recorded.
5.1.10 When it is required by law, we will check your details with fraud prevention
agencies. If you provide false or inaccurate information and we suspect fraud, we
intend to record this.
5.2 We will not disclose your personal information to any third party except in accordance with
this Notice, and in particular in these circumstances:
5.2.1 They will be processing the data on our behalf as a data processor (where we
will be the data controller). In that situation, we will always have a contract with
the data processor as set out in the GDPR. This contract provides significant
restrictions as to how the data processor operates so that you can be confident
your data is protected to the same degree as provided in this Notice.
5.2.2 Sometimes it might be necessary to share data with another data controller.
Before doing that we will always tell you. Note that if we receive information
about you from a third party, then as soon as reasonably practicable afterwards
we will let you know; that s required by the GDPR.
5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your
information to a third party. If that s the case, we will always ask whether you
agree before sending.
5.3 Where you give us personal information on behalf of someone else, you confirm that you
have provided them with the information set out in this Notice and that they have not
objected to such use of their personal information.
5.4 In connection with any transaction which we enter into with you:
5.4.1 If you provide false or inaccurate information to us and we suspect fraud, we will
record this and may share it with other people and organisations. We, and other
credit and insurance organisations, may also use technology to detect and
prevent fraud.
5.4.2 We may need to transmit the payment and delivery information provided by you
during the order process for the purpose of obtaining authorisation from your
bank or from PayPal.
5.5 We may allow other people and organisations to use personal information we hold about
you in the following circumstances:
5.5.1 If we, or substantially all of our assets, are acquired or are in the process of
being acquired by a third party, in which case personal information held by us,
about our customers, will be one of the transferred assets.
5.5.2 If we have been legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal proceedings.
5.5.3 We may employ companies and individuals to perform functions on our behalf
and we may disclose your personal information to these parties for the purposes
set out above, for example, for fulfilling orders, delivering packages, sending
postal mail and email, removing repetitive information from customer lists,
analysing data, providing marketing assistance, providing search results and
links (including paid listings and links) and providing customer service. Those
parties will be bound by strict contractual provisions with us and will only have
access to personal information needed to perform their functions, and they may
not use it for any other purpose. Further, they must process the personal
information in accordance with this Notice and as permitted by the GDPR. From
time to time, these other people and organisations to whom we may pass your
personal information may be outside the European Economic Area. We will take
all steps reasonably necessary to ensure that your personal information is
treated securely and in accordance with this Notice and the GDPR.
- Protecting information
6.1 We have strict security measures to protect personal information.
6.2 We work to protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software to encrypt information you input.
6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of
course, we transmit the entire credit card number to the appropriate credit card company
during order processing.
6.4 We maintain physical, electronic and procedural safeguards in connection with the
collection, storage and disclosure of personally identifiable customer information. Our
security procedures mean that we may occasionally request proof of identity before we
disclose personal information to you.
6.5 It is important for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.
- The internet
7.1 If you communicate with us using the internet, we may occasionally email you about our
services and products. When you first give us personal information through the Website,
we will normally give you the opportunity to say whether you would prefer that we don't
contact you by email. You can also always send us an email (at the address set out below)
at any time if you change your mind.
7.2 Please remember that communications over the internet, such as emails and webmails
(messages sent through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered – this is
the nature of the internet. We cannot accept responsibility for any unauthorised access or
loss of personal information that is beyond our control.
7.3 The Website may include third-party advertising and links to third-party websites. We do
not provide any personally identifiable customer personal information to these third-party
advertisers or third-party websites unless you ve consented in accordance with this privacy
notice.
7.4 We exclude all liability for loss that you may incur when interacting with this third-party
advertising or using these third-party websites unless you ve consented in accordance with
this privacy notice.
- Further information
8.1 If you would like any more information or you have any comments about this Notice, please
either write to us at Data Protection Manager, Caroline Chambers, trading as My Pilates
Partner, Address of business lines rule, or email us at hello@mypilatespartner.com.
8.2 Please note that we may have to amend this Notice on occasion, for example if we change
the cookies that we use. If we do that, we will publish the amended version on the Website.
In that situation we will endeavour to alert you to the change, but it is also your
responsibility to check regularly to determine whether this Notice has changed.
8.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us
at hello@mypilatespartner.com. This Notice applies to personal information we hold about
individuals. It does not apply to information we hold about companies and other
organisations.
8.4 If you would like access to the personal information that we hold about you, you can do this
by emailing us at hello@mypilatespartner.com or writing to us at the address noted above.
There may be a nominal charge of up to €6.35 to cover administrative costs. You can also
ask us to send the personal information we hold about you to another controller.
8.5 We aim to keep the personal information we hold about you accurate and up to date. If you
tell us that we are holding any inaccurate or incomplete personal information about you, we
will promptly amend, complete or delete it accordingly. Please email us at
hello@mypilatespartner.com or write to us at the address above to update your personal
information. You have the right to complain to the Data Protection Commissioner if we don t
do this.
8.6 You can ask us to delete the personal information that we hold about you if we relied on
your consent in holding that information or if it is no longer necessary. You can also restrict
or object to our processing of your personal information in certain circumstances. You can
do this by emailing us at hello@mypilatespartner.com or writing to us at the address noted
above.
8.7 We will tell you if there is a breach, or a likely breach, of your data protection rights.
;Just-in-time ; notices
Privacy notice about necessary information
We have asked for personal information from you. This information is necessary for one of the
reasons specified in the General Data Protection Regulation.
For more information, please read our full privacy notice at www.mypilatespartner.com/privacy
If you have any concerns, please contact us using the details provided in our privacy notice.